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1. Make a list of pizza
delivery attributes that are important to you as a customer.
2. Combine your list with
the list of a few other class members and categorize the items under a series
of major headings.
3. Make a list of pizza
delivery process design requirements. Associate with each requirement a measure
that would ensure that the process meets the requirement.
4. Design a process that
meets your requirements. Describe it by using a flowchart similar to those
shown in Exhibits
7.8, 7.9, and 7.10.
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